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- 43 Union Street, Montego Bay, Jamaica
- 1876 618 4ECS (4327)
- 1876 391 4ECS (4327)
Customer Service Representative
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when frustrated and have experience working with computers.
Key Responsibilities
- Provide superior customer service to our clients
- Have a passion for marketing and knowledgeable handle all customer questions or comments confidently
- Manage the workflow of advertising materials with design staff, sales representative and output team for all publications
- Interact with clients, sales representatives and internal departments on print marketing campaigns, to ensure that artwork submissions are completed by deadlines and to the highest quality
- Track and process orders and de-escalate customer complaints to increase customer satisfaction
- Perform other duties assigned